Terms

Last updated 7 October 2026

These terms apply between Oktomer ("we") and the business that subscribes to Oktomer ("you"). Oktomer is for businesses, not for consumers.

The service

Oktomer collects your customers' messages from WhatsApp, your website live chat and your email into one inbox, sorts them by urgency, and lets your team reply. What each plan includes, and what is set up on a call or not available yet, is listed on our pricing.

Price and payment

Plans are billed monthly in advance, by card, through Stripe: Basic $79, Connect $149, Managed $349 plus a one-time $490 setup. Prices exclude VAT where it applies.
Basic includes 5 people and 2,000 conversations a month.
WhatsApp fees are billed to you by Meta on your own Meta account, not by us.

14-day money-back guarantee

Ask for a refund within 14 days of your first payment and we refund the full amount, setup included, no questions asked. Write to hello@oktomer.com.

Cancelling

You can cancel at any time by writing to us. Your subscription stops at the end of the month already paid, and you keep access until then.

Your data

Your conversations stay yours. Our data processing agreement sets out how we handle them, and our privacy page what we collect.

Fair use

Don't use Oktomer to send spam or unlawful content, or to message people who haven't contacted you on WhatsApp outside Meta's rules. We may suspend an account that does, after telling you why.

Availability and liability

We work to keep Oktomer running and warn you by email before planned maintenance. Our total liability is limited to what you paid us in the 12 months before the event.

Changes and law

We tell you by email 30 days before any change to these terms. French law applies.