Gorgias Pricing: Plans, AI Fees, and a Fixed-Price Alternative
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Gorgias pricing starts at $10 per month for Starter and rises to $900 per month for Advanced, with a custom plan above that range. The standard plans charge by ticket volume, not per agent. AI Agent costs extra, and each AI Agent interaction also counts toward the help desk ticket allowance.
The prices below were checked on 29 October 2026. Help desk plan prices are for monthly billing, with cancellation available anytime.
Gorgias pricing plans
| Plan | Monthly price, billed monthly | Included tickets per month | Cost per ticket above the allowance |
|---|---|---|---|
| Starter | $10 | 50 | $0.40 |
| Basic | $60 | 300 | $0.40 |
| Pro | $360 | 2,000 | $0.36 |
| Advanced | $900 | 5,000 | $0.36 |
| Custom | Quote required | For shops above 5,000 conversations per month | Quote required |
These are subscription prices, not per-agent prices. Annual help desk subscription prices are not included in this breakdown.
Gorgias AI Agent pricing
AI Agent is available on every plan. It is charged per automated interaction:
| Billing arrangement | Price per automated interaction |
|---|---|
| Annual plan | $0.90 |
| Monthly plan | $1.00 |
An automated interaction is a customer request fully resolved without a human agent. If the shopper reaches a human agent within 72 hours, Gorgias charges it only as a help desk ticket.
Each billable AI Agent interaction also counts as a help desk ticket. That means AI usage can produce an AI charge and contribute toward ticket overages.
Voice and SMS are paid add-ons priced by volume. A shop that needs those channels should obtain a volume-based quote before comparing totals.
Source for the Gorgias prices, allowances, billing rules, and example below, checked 29 October 2026: Gorgias pricing page, October 2026.
Worked example: Gorgias Basic with AI Agent
Consider a shop on Basic with monthly billing. It handles 400 tickets in a month, including 100 requests fully resolved by AI Agent.
Basic includes 300 tickets, so the shop has 100 extra tickets. The AI-resolved requests remain part of the total ticket count.
| Charge | Calculation | Monthly cost |
|---|---|---|
| Basic subscription | Fixed monthly charge | $60 |
| Ticket overage | 100 × $0.40 | $40 |
| AI Agent | 100 × $1.00 | $100 |
| Total | $60 + $40 + $100 | $200 |
This example uses the Gorgias rates checked on 29 October 2026. It excludes any Voice or SMS add-ons and applicable taxes.
The practical point is simple: AI-resolved requests do not disappear from the help desk bill. They count toward the ticket allowance as well as attracting the AI Agent charge.
What changes the total Gorgias bill?
Support volume above the plan allowance
The subscription covers an included ticket allowance. Extra tickets add to the bill at the selected plan’s overage rate.
A shop should compare its ordinary support workload with its busiest sales periods. Returns, delivery delays, and seasonal demand can change the total even when the subscription stays the same.
The share of requests resolved by AI
AI Agent has a separate usage charge. A shop that resolves more requests through AI may reduce the amount of work staff handle, but its AI charges can rise.
That cost may be worthwhile if the service handles the shop’s requests well. The useful comparison includes both software spending and the staff time required to finish the work.
Billing choice and extra channels
The AI Agent rate differs between monthly and annual plans. A shop should compare that saving with the commitment it accepts.
Voice and SMS also need a separate budget. Their volume-based pricing means the help desk subscription alone does not describe the full cost.
Oktomer pricing: fixed monthly plans
Oktomer is a help desk for small online shops and small businesses. Live chat, email, and WhatsApp reach a shared team inbox. Every plan has unlimited seats and unlimited conversations.
| Plan | Monthly price, excluding VAT | What it includes |
|---|---|---|
| Free | $0 | Chat widget, Shopify, email, WhatsApp, simple sorting, and tags. The team writes every reply. |
| Connected | $49/month | Connection to the shop’s own AI through Oktomer’s MCP server and API. No Oktomer AI is included. |
| Managed | $249/month | Coming soon, with a waitlist. Setup is included. Oktomer’s AI sorts and tags messages, sends follow-ups, and drafts replies for team approval. |
The MCP server and API let the shop’s own AI tool read the inbox and post replies or drafts there.
Oktomer bills monthly. Cancellation is by email, and a refund is available on request within 14 days. A free 20-minute demo is available. Prices exclude VAT.
Source for all Oktomer prices and terms above: Oktomer pricing, October 2026.
Connected needs a separate AI budget
Connected suits a shop that wants to use its own AI tool, such as Claude, ChatGPT, n8n, or an agency-built agent.
The chosen provider or agency may charge separately. Oktomer’s fixed subscription does not make the shop’s total AI spending fixed.
Managed is coming soon
Managed is not yet available and has a waitlist. Shops that need a vendor-managed AI service now should compare available products rather than treat Managed as an immediate option.
Its planned service includes drafts that the team approves. That review step matters when replies concern refunds, delivery dates, or store-policy exceptions.
Gorgias versus Oktomer: what the price buys
The main difference is the billing model and the AI service each product offers.
| Consideration | Gorgias | Oktomer |
|---|---|---|
| Help desk billing | Subscription with ticket allowances and overage charges | Fixed plan price with unlimited conversations |
| Team access | Plan prices are not per agent | Unlimited seats on every plan |
| AI available now | AI Agent is available on every plan, with usage charges | Connected supports the shop’s own AI, with external costs possible |
| Vendor-managed AI | Available through AI Agent | Managed is coming soon |
| Human review | The shop should test the selected AI workflow against its needs | Managed is planned to draft replies for team approval |
When Gorgias may fit better
Gorgias may fit better when a shop wants an ecommerce-focused help desk with a vendor-provided AI agent available now.
A usage-based bill can be acceptable when the service reduces enough staff work to justify the cost. The shop should test real order questions, returns, and handoffs before judging the subscription in isolation.
Required store connections and support actions should also be checked against the selected plan. A lower-priced inbox is not a direct substitute if it cannot support the work the shop needs.
When Oktomer may fit better
Oktomer may fit better when the main need is a shared inbox and a fixed help desk subscription.
Free suits a team that writes every reply. Connected suits a shop that already has an AI tool or outside help to build and maintain one.
Unlimited seats and conversations remove those usage charges from Oktomer’s bill. They do not mean that Oktomer includes every Gorgias feature or that external AI services are free.
Comparing the costs fairly
The Gorgias example above includes a working AI service that fully resolves customer requests. Oktomer Free does not include that service. Connected provides the connection to the shop’s own AI, rather than an included Oktomer AI agent.
A fair comparison therefore separates:
- Inbox costs: the subscription, ticket overages, and required channel charges.
- AI costs: the vendor’s usage fees or the shop’s external AI provider and maintenance costs.
- Staff work: time spent writing replies, checking drafts, and handling requests that AI cannot finish.
For a shop that handles replies itself, Oktomer’s fixed plans may make budgeting simpler. For a shop that wants an available vendor-provided AI agent, Gorgias may justify its usage charges. The better choice depends on the work completed, not just the starting subscription.
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