A help desk for your whole team, at a fixed price.
Live chat, email and WhatsApp in one inbox. Unlimited seats, unlimited conversations, all in our free plan. Want to boost your support with AI? Check our alternative plans.
Our product at a glance
A sample shop with example messages: Maison Figuier, on a Tuesday morning.
- 1A customer writes
- 2Oktomer sorts the message
- 3Your team sees it on top, on computer and phone
Per-seat and per-conversation pricing puts your traffic in charge of your bill.
Your traffic changes from week to week and comes from more places. Every change lands on the invoice.
- A busy week. A sale doubles your conversations, and you pay for each one.
- A new channel. WhatsApp and email messages count toward your limit too.
- One more person. A seasonal helper is one more seat, every month.
- AI by the answer. Your best month becomes your biggest bill.
Illustration of a usage-based bill. Oktomer's price stays the same.
Three plans. Unlimited seats, unlimited conversations, one fixed price.
Our plans | Free$0Every customer message in one inbox, for your whole team. | Connected$49/monthAccess our API and MCP, plug in your AI. | ManagedComing soon$249/monthOur agent takes the lead, you approve when needed. |
|---|---|---|---|
| In every plan | |||
| Live chat for your site or Shopify | Included in Free | Included in Connected | Included in Managed |
| Email and WhatsApp in one inbox | Included in Free | Included in Connected | Included in Managed |
| Urgent messages on top | Included in Free | Included in Connected | Included in Managed |
| Unlimited seats and conversations | Included in Free | Included in Connected | Included in Managed |
| Connected adds | |||
| Connect your AI via MCP | Not in Free | Included in Connected | Included in Managed |
| Read and reply through our API | Not in Free | Included in Connected | Included in Managed |
| Managed adds | |||
| AI sorts and tags every message | Not in Free | Not in Connected | Included in Managed |
| Your AI agent, built with you | Not in Free | Not in Connected | Included in Managed |
| Answers what you allow | Not in Free | Not in Connected | Included in Managed |
| Setup included | Not in Free | Not in Connected | Included in Managed |
| Billed monthly. Cancel with one email. 14-day money-back guarantee on paid plans. | Start free | Start Connected | You're on the waitlist for Managed. We'll email you when it opens, and your launch price is kept. |
Free $0
Start freeConnected $49/month
Start ConnectedManaged $249/month · Coming soon
Half price for 3 months on the waitlist, until Nov 30.
You're on the waitlist for Managed. We'll email you when it opens, and your launch price is kept.
Billed monthly. Cancel with one email. 14-day money-back guarantee on paid plans.
Questions? Book a demo · See how Connected works · See how Managed works
Not sure which plan is best for you?
Run a simulation: pick an option, move the sliders. Your price stays the same.
Your team answers every message.
What's included
One help desk for every channel, at one price
Live chat for your website or Shopify store
A chat button in your shop's colours. On Shopify, turn it on in your theme, no code.
Send a message. It lands in the inbox.
Candles that smell like a Provence garden
Poured by hand in Grasse. Free shipping in France from €60.
€38
€64
€38
€92
WhatsApp and email, in the same inbox
One WhatsApp number for your whole team. Everyone sees who's replying.
Forward your support email once. Replies go out in your shop's name.
Write a reply on the phone
Urgent on top
Each new conversation gets a label and the reason. If an urgent one stays unopened for 5 minutes, you get an email.
Wrong label? Click it to move the conversation
Questions
Is there a free plan?
Yes, with no time limit: unlimited seats and unlimited conversations, on your live chat, Shopify, email and WhatsApp. Your chat shows “Powered by oktomer”.
Will my price go up when I get busier?
Your price stays the same whatever your volume. Seats and conversations are unlimited on every plan. Fair use only covers spam, bots and reselling.
What does Connected add?
Our MCP server and API. Connect Claude, ChatGPT, n8n or the AI agent you already use to your inbox: it can read conversations, reply, and change status and urgency. Your data is yours: take it out whenever you want.
What does Managed add?
Our own AI. It sorts and tags every message and tells you why, nudges your team before anyone waits too long, and answers the topics you allow. Anything sensitive waits for your team. We build it with you, setup included.
How much does the WhatsApp Business API cost?
Nothing from us. Meta bills its own fees to your Meta account.
Shopify Inbox is free. Why use Oktomer?
If you work alone and only use the chat on your Shopify store, Shopify Inbox is enough. Oktomer Free adds your email and WhatsApp, for your whole team.
Does an AI reply to my customers?
Not on Free: your team writes every reply. On Connected, only the AI you plug in, the way you set it up. On Managed, our agent answers only the topics you allow, and anything sensitive waits for your team.
How do I know if a reply came from AI?
On Free, your team writes every reply. On Connected and Managed, every message shows who wrote it: your team, an AI, or an AI draft your team approved.
How do I cancel?
Write to hello@oktomer.com. Your plan stops at the end of the month you paid for, and you go back to Free.
Where is my data?
On servers in Helsinki, Finland, in the EU. Our data processing agreement lists who handles it.
Changed your mind? Full refund within 14 days.
Email hello@oktomer.com within 14 days of your first payment. We refund everything, setup included.
Install in a few minutes
On your own with the guided setup, or book a demo.
Create your account
Free, no card.
Add the chat
One line of code, or our Shopify app.
Reply to a customer
Keep your current tool until you switch.
Stuck?
Our chat on this page answers your questions while you set up.
One help desk for your whole team
Free for your whole team. Plug in your own AI for $49 a month, whatever your volume.
Free plan, no card needed.